{"id":2174,"date":"2023-02-11T11:07:53","date_gmt":"2023-02-11T11:07:53","guid":{"rendered":"https:\/\/berrymoon.co.za\/?page_id=2174"},"modified":"2023-05-15T10:52:32","modified_gmt":"2023-05-15T09:52:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/berrymoon.co.za\/?page_id=2174","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2174\" class=\"elementor elementor-2174\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44ec561 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44ec561\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-afb28ed\" data-id=\"afb28ed\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7554df1 elementor-widget elementor-widget-heading\" data-id=\"7554df1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ef46aa7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ef46aa7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2205228\" data-id=\"2205228\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae56b5d elementor-widget elementor-widget-heading\" data-id=\"ae56b5d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Shipping Times<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c774a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c774a1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2227ec\" data-id=\"b2227ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f462fb0 elementor-widget elementor-widget-text-editor\" data-id=\"f462fb0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We ship within 2-7 working days of purchasing, often sooner. Most packages reach their destinations 1-4 working days from shipping date. Please make sure your address is correct when purchasing \ud83d\ude42 We use Pudo to ship our products to your door at a flat rate of R85. Our shipping rate is slightly higher than the Pudo prices. As we need to travel to the Pudo lockers and add a packaging fee.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f4c9808 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f4c9808\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2794ec4\" data-id=\"2794ec4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-270e864 elementor-widget elementor-widget-heading\" data-id=\"270e864\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Collection within Randpark Ridge<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b3d4ec9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b3d4ec9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4cccc9b\" data-id=\"4cccc9b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8223429 elementor-widget elementor-widget-text-editor\" data-id=\"8223429\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you have chosen to collect your products we will contact you to arrange collection.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64e7ca0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64e7ca0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b7a69ea\" data-id=\"b7a69ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3203ef3 elementor-widget elementor-widget-heading\" data-id=\"3203ef3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Custom Orders<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc39a8c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc39a8c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e897640\" data-id=\"e897640\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b78d063 elementor-widget elementor-widget-text-editor\" data-id=\"b78d063\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We love doing custom orders! Please feel free to email us or DM us on social media with your ideas. Reference pictures help a lot. A 50% non-refundable deposit is required upfront for us to start your order. We will send you a progress photo to check you are happy with your product. When your order is ready you pay the remaining 50%.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ce8bbf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ce8bbf\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-610d19d\" data-id=\"610d19d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b456dc elementor-widget elementor-widget-heading\" data-id=\"6b456dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Jewellery Care<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72755e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72755e6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d4842f9\" data-id=\"d4842f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf56d32 elementor-widget elementor-widget-text-editor\" data-id=\"bf56d32\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We mainly work with stainless steel which is tarnish proof and good for most sensitive ears. All of our chains and earrings are stainless steel. Some charms may not be stainless steel. We also use polymer clay which is a strong and durable material. Although strong it can be broken with improper care. Store your jewellery in a safe place. Avoid showering or swimming while wearing your jewellery. Keep away from harsh chemicals or perfumes to preserve the colours. If you need to clean your jewellery, wiping it with a damp cloth and patting it dry will do the trick.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-facf217 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"facf217\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ebd6cf5\" data-id=\"ebd6cf5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6121b35 elementor-widget elementor-widget-heading\" data-id=\"6121b35\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Headwear &amp; Incense Holder After Care<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-08e5ea0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"08e5ea0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ccb4a6\" data-id=\"5ccb4a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b1829b elementor-widget elementor-widget-text-editor\" data-id=\"5b1829b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"font_8\">Our faux fur ears are airbrushed with acrylic paint. Do not get your ears wet as it may affect the paint.\u00a0<\/p><p class=\"font_8\">Incense holders are coated in epoxy resin. The holders are only to catch ash. Please do not put direct heat on your incense holder. Do not leave incense burning unattended as epoxy resin is flammable. To clean your incense holder, wipe with a damp cloth.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-87c10e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"87c10e3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b2e20f\" data-id=\"3b2e20f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bd56e0 elementor-widget elementor-widget-image\" data-id=\"2bd56e0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/berrymoon.co.za\/wp-content\/uploads\/elementor\/thumbs\/Untitled216_20230127164421-qtnd3ojbwmyzg2sxltqfnqvl1z3klspb2xgo19jt24.png\" title=\"Untitled216_20230127164421\" alt=\"Untitled216_20230127164421\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Shipping Times We ship within 2-7 working days of purchasing, often sooner. Most packages reach their destinations 1-4 working days from shipping date. Please make sure your address is correct when purchasing \ud83d\ude42 We use Pudo to ship our products to your door at a flat rate of R85. Our shipping rate &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/berrymoon.co.za\/?page_id=2174\"> <span class=\"screen-reader-text\">FAQ<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/berrymoon.co.za\/index.php?rest_route=\/wp\/v2\/pages\/2174"}],"collection":[{"href":"https:\/\/berrymoon.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/berrymoon.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/berrymoon.co.za\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/berrymoon.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2174"}],"version-history":[{"count":28,"href":"https:\/\/berrymoon.co.za\/index.php?rest_route=\/wp\/v2\/pages\/2174\/revisions"}],"predecessor-version":[{"id":5294,"href":"https:\/\/berrymoon.co.za\/index.php?rest_route=\/wp\/v2\/pages\/2174\/revisions\/5294"}],"wp:attachment":[{"href":"https:\/\/berrymoon.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}